If you watch Food Network, Travel Channel, or other similar channels, you have probably seen one of the shows where there is a struggling business, often times a restaurant, bar or hotel, and an expert is brought in to fix the problems and turnaround the business.
When I watch these business makeover shows, I always notice a common theme on why they are failing. Week after week, show after show, the problems are always the same. These businesses always seemed to lack the same things: Leadership, consistent processes, and marketing. These businesses struggle with low revenue, which are exasperated by poor customer satisfaction and employee morale. Not too different from real life. Think of the businesses you avoid going to. What do they have in common?
Poor customer service?
Bad service or products?
The business is just "meh," and doesn’t stand out?
Who is to blame for the business’s failure? Is it the staff?